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Terms & Conditions

Customer protection guarantee

Terms & Conditions

[YourTravel LTD] – Conditions for our Agent Booking Services

These Booking Conditions, together with any other written information we brought to your attention before your booking was confirmed, form the basis of your contract for agent booking services with YourTravel LTD.

Except where otherwise specified, we act only as agent in respect of all bookings we take and/or make on your behalf. For all arrangements, your contract will be with the supplier of the arrangements in question (the ‘supplier(s)’). When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements. Your booking with us is subject to these terms and conditions for our booking services, and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. In most cases that supplier will be The YourTravel LTD, whose terms and conditions of supply are detailed below.
These booking conditions and any agreement to which they apply are governed in all respects by English law. We both agree that English law (and no other) will apply to any dispute, claim or other matter which arises between us out of or in connection with your contract or booking,

Changes by you
If you wish to change any part of your confirmed arrangements, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that the supplier will be able to meet your requested change as amendments can only be accepted in accordance with the terms and conditions of the supplier. The supplier may charge the amendment charges shown in their booking conditions (which may be as much as100% of the cost of the arrangements and will normally increase closer to the date of departure). In addition you must pay us an administration fee of £20 per person per change.

Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

Cancellations
If you or any other member of your party decides to cancel your confirmed arrangements or any part of them you must notify the supplier in accordance with their booking conditions. You must also notify us in writing or by email to john@yourtravelgroup.co.uk and we will pass on your notification to the supplier concerned. Since the supplier incurs costs in cancelling your arrangements, the supplier may charge the amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the arrangements and will normally increase closer to the date of departure). In addition you must pay us an administration fee of £20 per person per cancellation. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

If the Supplier Changes or Cancels
We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no further liability to you.

Our Responsibilities:
Your contract is with the supplier and its booking conditions will apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions.

We will not be responsible:-
(i) where the arrangements cannot be provided or cannot be provided as described due to circumstances beyond ours or the applicable provider’s control;

(ii) where you incur any loss or damage that relates to any business activity; or which could not have been foreseen at the time you made your booking in the light of the information you gave to us at the time of booking;

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Except where otherwise expressly stated, we cannot accept liability or pay compensation where the performance of our obligations to you are affected or prevented as a result of ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which either ourselves or the provider of the service in question could not foresee or avoid, even with due care and consideration. Such events include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside of our control.

 

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Over 25 years of experience booking the perfect holiday
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FAQs

everything you need to know about our luxury holiday booking service

Why do you not take bookings through an online system?

We pride ourselves on being able to find our clients the most appropriate travel solution at the most cost effective price, quickly. From simple flights to more complex itineraries, we feel our reputation is maintained from dealing with our clients directly, rather than through faceless online booking systems. We have consistently worked with our suppliers to source the very best premium economy flights, business class flights and first class flights fares.

I have an extraordinary request – what can and can’t you do?

In short, nothing is impossible. Our concierge travel service helps with basic things such as VIP trips, company incentive travel and ultra-luxury holidays through to the more obscure requests – if you can dream it, we can book it. Whether you’re looking to play golf in the top 10 courses of the world, take a trip into space (yes!) or race supercars around the world, YourTravel can help you.

Can you arrange group travel?

We have a department that deals with groups from as small as 10 up to 500, with larger groups accommodated on request. We can offer anything from flight only to full-service packages covering flights, hotels, transfers and conferences/party space. Just get in touch with a Your Travel expert and we’ll handle everything for you.

But isn’t it always cheaper to book online?

If you are looking for scheduled airlines or long-haul flights, then booking online isn’t always the way to get the cheapest rates. Our team of experienced travel experts have negotiated fares and prices that aren’t available online, so bookings made with us will never cost more than booking directly with the airline online. On top of the potential cost savings, you’ll benefit from our five-star concierge travel service, helping you to book a tailor-made holiday with everything you need and without the hassle of searching and comparing services yourself.

What Our Customers Say

A Luxury Travel agents service without compare
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Why Us?

What makes your travel so special
    • Exceptional Service

      At Your Travel, service is our number one priority. From your first call through to arriving back home, we aim to provide an unbeatable level of service.

    • Expertise

      With a minimum of 7 years’ experience each, you can be safe in the knowledge that your luxury travel expert will secure you the best deal. Our knowledge coupled with our negotiated ‘Off-line Fares’ are why we continue to grow and succeed.

    • Our Reputation

      We work hard to build and maintain our reputation for world-class service. We constantly track our performance through feedback via Trust Pilot and customer recommendations to their family, friends and colleagues. Whether it’s your first booking or your 30th, we strive to keep every one of our customers satisfied.

  • Exceptional Service

    Did you know that the deal is not always found online? Your Travel have many money saving flight fares & hotel prices that aren’t available on the web! We use our 25 years of knowledge from our luxury travel experts and strong supplier relationships to give you the best value. We offer a full concierge service that doesn’t come at a premium, we pre-book your seats, meals and take care of any special requests for you travel as standard. Did you know that you could move your holiday by just 1 day and save you £££’s? We’ll help you find the best price and value. When you book with Your Travel, you’ll have a dedicated travel booker who’ll take time to get to know you – talk to us and you’ll understand why our clients love us!

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What Our Customers Say

A Luxury Travel agents service without compare
Tel-Aviv

Great deal on my business class flight to Tel-Aviv, I will be sure to pass on Your Travel’s details to my friends and family.

Mr Abraham

Buenos Airies

Professional and expert advice and extremely friendly service. First time using this Company and Richard reduced my flights around South America twice. Including getting out of the Amazon jungle !!!!!
Will now continue to use them.

Michael C

Johannesburg

Had to book a complicated flight route in Africa. ‘Your Travel’ arranged this for me quickly and efficiently and sent all of the paperwork by email and post. Received a great service.

Laurie